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Hi I am sandra

Discussion in 'Introduce Yourself' started by Sandra L B, Sep 4, 2019.

  1. Sandra L B

    Sandra L B New Member Registered Registered

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    I had my driveway done with resin about 3 weeks ago. The resin is now breaking up and I can see the tarmac underneath. I told the company who did the work. They said they would come and look at it. It's now been a week and still waiting. Can anyone advise me on what to do next? Many thanks
     
  2. longrake
  3. Tim

    Tim Active Member Registered Contractor

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    So sorry to read this @Sandra L B

    Very disappointing that they’re not addressing the issue.
    I and everyone that is a part of this forum are all about doing the job properly with the correct materials. When laid properly resin bound is a fantastic product that should lasts a very long time!

    Keep us posted if they your contractor doesn’t make a site visit within the next week. In the meantime, can you upload some pictures? We may be able to identify the route cause.

    Lots of experienced people on here, all of which want to help and drive standards in the industry!!
     
    Mark Almond likes this.
  4. Sandra L B

    Sandra L B New Member Registered Registered

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    Thanks for ur response. Will try and get some pictures uploaded.
     
  5. Connor

    Connor New Member Registered Contractor

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    That’s awful Sandra! Yes upload some pictures. We should know what’s gone wrong and if it can be repaired, or not been installed properly and needs redoing
     
  6. Sandra L B

    Sandra L B New Member Registered Registered

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    Thanks hoping to upload some pictures tomo
     
  7. Derek

    Derek New Member Registered Contractor

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    such a shame this Sandra. we're here to help :)
     
    Sandra L B likes this.
  8. Wayne Hambly

    Wayne Hambly Administrator TalkResin+ Contractor

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    sorry to hear this Sandra and we will be able to advise once we see some pictures..
     
  9. Sandra L B

    Sandra L B New Member Registered Registered

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    Thanks. Will definitely put some pictures up tomorrow if I can figure out how to do it!!
     
  10. Wayne Hambly

    Wayne Hambly Administrator TalkResin+ Contractor

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    email them into us and we could be able to help you
     
    Sandra L B likes this.
  11. Sandra L B

    Sandra L B New Member Registered Registered

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    Hopefully u can see the pictures i have uploaded
     

    Attached Files:

  12. Stevie

    Stevie New Member Registered Contractor

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    @Sandra L B im struggling to see these properly on my phone but will look on computer later.

    I’ve got to be careful to pick fault on other contractors work, especially as I can’t see the photos properly, but saying that... it looks to be awfully troweled and for it to break up like that so quickly, I’d suggest there’s probably not enough resin to stone and it doesn’t look like they’ve used sand in the mix.
     
  13. Sandra L B

    Sandra L B New Member Registered Registered

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    Thanks for looking. I appreciate it
     
  14. Wayne Hambly

    Wayne Hambly Administrator TalkResin+ Contractor

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    hi Sandra how old is this work and are these photos taken under natural light or under a outside security light or headlights of a car?
     
  15. Sandra L B

    Sandra L B New Member Registered Registered

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    The work was completed 10 August. The photos are taken natural sunlight
     
  16. David Beck

    David Beck Member TalkResin+ Contractor Registered Contractor

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    Hi Sandra. Sorry to hear and see your troubles. If layed properly a resin bound surface should be lasting 10 years + no problems.
    Was the company who installed your surface a reputable company? For me looking at your pictures it just looks a terribly layed job. Could be not enough resin to stone ratio, may of been layed to thin and has definitely been trowelled poorly. Should not be able to see any marks in the surface and there looks to be quite afew open areas where it looks too of hardly been trowelled at all which will break up very easily. Unfortunately for me it needs re-laying.
     
    Last edited: Sep 8, 2019
  17. Sandra L B

    Sandra L B New Member Registered Registered

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    Hi, yes It was a reputable company, which had a good record. I think it was the son of the owner who did the work for me. Problem is where do I stand legally?. The only guarantee I have is for the colour not to fade. If he refuses to redo it where can I go to get advice?
     
  18. Tim

    Tim Active Member Registered Contractor

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    oh no... doesn't look great from the pictures to be honest.
    has the contractor got back to you yet?
    they really need to inspect themselves, ideally the company owner or at least site supervisor/manager.
    assuming the light is playing tricks, that looks like poor trowelling. For it to break up so easily I also think there probably isn't enough resin.
     
  19. Sandra L B

    Sandra L B New Member Registered Registered

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    It's really not smooth. U can see trowel Mark's everywhere. Contractor coming at some point this week. I will not hold my breath!!
     
  20. Mark Almond

    Mark Almond Active Member TalkResin+ Supplier Registered

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    Good morning Sandra,

    The surface has clearly failed so any form of guarantee isn’t particularly relevant at this stage. The product must be ‘fit for purpose’ and this is clearly not the case so regardless of what guarantees they do or do not provide you have consumer rights. The company in question should be given the opportunity to rectify the problems within a reasonable time frame. If this fails to happen you should attempt to locate and contact the manufacturer of the resin used as they may be able to offer assistance. Nobody wants to see this kind of thing and we certainly don’t want to see any homeowner being out of pocket however it is complicated.

    As with any industry we have our share of unreputable products and services and if the original quote provided was significantly less than others you may have problems getting this rectified however the vast majority of installers are both skilled and reputable and hopefully the company responsible for this installation will want it rectified as soon as possible.

    Best of luck.
     
    David Beck and Tim like this.
  21. Sandra L B

    Sandra L B New Member Registered Registered

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    Thank you. Will post updates when I have them
     
    Tim likes this.

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